NOC Specialist

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With Nearly Two Decades Of

experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief

Overview

A NOC Specialist for Acute-Psychiatry ensures an efficient patient journey through our service by acting as the liaison between the facility, provider, and operations. They provide support to all parties when needed to optimize the flow of psychiatry consults. The role includes critical thinking to make optimal operational decisions, troubleshooting (when necessary) with both providers, and following escalation protocols for more complex issues.

Core

Responsibilities

Managing patient queue, ensuring patients are being taken promptlyBeing attentive to different provider and facility needs and being able to adapt and make appropriate decisions to improve queue efficiencyProcessing clients consult request and alerting our providersBasic level of troubleshooting computer issuesComfortable working in a mixed technology environment (Windows, macOS, iOS, etc.) Assist with the installation and customization of software as a service (SaaS) systems. Ability to assist and support users remotely and in-person to troubleshoot and resolve hardware related problems in desktops and associated peripherals Should have a basic understanding of clinical applications, different EMR applications, and practice management software Generating customized performance reports and collecting data about company objectives User's management in the application and online portals

Qualifications

Managing patient queue, ensuring patients are being taken promptly Being attentive to different provider and facility needs and being able to adapt and make appropriate decisions to improve queue efficiency Processing client consult request and alerting our providers Basic level of troubleshooting computer issues Comfortable working in a mixed technology environment (Windows, macOS, iOS, etc.) Assist with the installation and customization of software as a service (SaaS) systems. Ability to assist and support users remotely and in-person to troubleshoot and resolve hardware related problems in desktops and associated peripherals Should have a basic understanding of clinical applications, different EMR applications, and practice management software Generating customized performance reports and collecting data about company objectives User's management in the application and online portals

Additional Information

Job Level: S2

Working At Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell Cares Deeply About And Supports

Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical hourly wage range for this position is $20.00 - $24.04. The actual hourly wage offer will ultimately depend on multiple factors including, but not limited to, knowledge,

skills, relevant

education,

experience, complexity or specialization of talent, and other objective factors. This role may also be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable

compensation may be offered as part of the

compensation package dependent on the role.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific wage range based on the above factors listed.

Additional

Benefits

Flexible Personal Time Off (Vacation time) 401K matchCompetitive healthcare, dental and vision insurance plansBirthing parents at Amwell enjoy up to 18 weeks of paid maternity leave Non-birthing parents enjoy 10 weeks of paid leaveUS employees experiencing reproductive loss are eligible for up to 7 days of paid leaveEmployee Stock Purchase ProgramFree access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion programFree Subscription to the Calm AppTuition Assistance ProgramPet Insurance