Enterprise Account Manager

BigMarker is looking for a highly-organized and strategic Enterprise Account Manager with a background in client management, sales and/or software implementation.

The ideal candidate has a successful track-record implementing software-based solutions and building positive relationships with customers. We are looking for a strategic and dedicated individual who will fit with our collaborative culture. If you enjoy working with other professionals who believe in creating innovative solutions to problems, we encourage you to apply. We are a rapidly growing company, so there is significant growth opportunity for high performers.

Founded in 2010, BigMarker was a pioneer of interactive video on the web. Today, we’ve evolved into a category leader in the webinar, virtual and hybrid events space, hosting over 5 million online events per year for over 5,000 companies and organizations globally, including more than half of the Fortune 500. Our HQ is in downtown Chicago.

Responsibilities

Build positive relationships with customers: increase successful adoption and satisfactionWork with customers to establish their goals and key performance indicators, then aid customers in achieving their goals by devising account plans, long-term goals and strategiesManaging the design, build, launch, and post launch support for registration microsites, event mobile apps, virtual event platforms, on-site check-in and badging

experiences, digital interactive audience engagement

experiences, digital sponsor activation, and digital exhibitor lead retrievalDemonstrate commitment to customers through the highest level of responsiveness and thought partnershipUnderstand our product and service offerings, use cases, and value propositions to match customer needsLead with innovation by identifying new ways we can delight our customers and add to our product roadmapServe as an advocate for customer needs and issues, relaying the voice of the customer company-wideWork cross-functionally to ensure the needs and goals of your customers are sufficiently met, and provide regular updates to customers around product developments and roadmap additionsConduct business reviews on a regular basis to ensure client needs, goals, and key performance indicators are being metKeep up to date and accurate records of pipeline activityMaintain existing revenue and increases revenue in new lines of business on current accountsWhen presented with obstacles, offer creative, effective, and well-thought-out solutions

QualificationsMinimum of 5 years relevant work

experience (ideally at a SaaS company in Customer Success or Account Management)Excellent client-facing and communication

skills

Experience with renewing and upselling existing client poolFamiliarity with collaboration and time management toolsSelf-motivated, efficient and able to prioritize time and resourcesFamiliarity with client management software for tracking sales and managing book of businessAdvanced time management and analytical

skillsComfortable collaborating with product, marketing, and development teams to optimize product and customer

experience

Diversity Statementbigmarker Values

diversity of culture and background for the benefit of our team, our product, and our world. We are proud to be an

equal opportunity workplace. This position is open to applicants who are legally authorized to work in the United States. We are not able to sponsor work visas at this time.

About BigMarkerBigMarker is a category-leading webinar, virtual and hybrid events platform, helping companies grow faster by hosting more meaningful conversations with their customers. Thousands of businesses, from startups to Fortune 500 companies, organizations, and universities use BigMarker to host highly customized live, on-demand, and automated virtual events, trainings and conferences. BigMarker also provides integrations, APIs, and white label services that enable companies to integrate powerful interactive video

experiences into their marketing, sales, and learning stacks. We look for smart, driven, and creative team players who are ready to roll up their sleeves and deliver for our customers.