Mail Room Associate (On-Site Full time)

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Produces high-quality print document output and ensures corporate & customer print

requirements and deadlines are accurately met. Ensures the timely and accurate assembly, delivery and distribution of mail, packages, parcels to both internal and external customers. Operates industry-appropriate equipment efficiently. Works with management, internal customers, support operations staff and service technicians to ensure accurate, efficient and cost-effective print production and fulfillment of customer and corporate communications.

Required

Qualifications

Required Work

Experience

1 year of

experience in an Office setting1 year of

experience using Excel

Required

Education

High-school Diploma Or Ged In General Field Of Study

Required Licenses

Valid Arizona driver license with acceptable driving record, or ability to obtain Arizona driver license within 30 days of hire

Required Certifications

N/a

Preferred

Qualifications

Preferred Work

Experience

3 years of

experience in an Office setting3 years of

experience in a relevant field in healthcare3 years of

experience in operating automated insertion equipmentIntermediate Excel skill

Preferred

Education

Associate's Degree in general field of study

Preferred Licenses

N/a

Preferred Certifications

N/a

Essential Job Functions And

Responsibilities

LEVEL I (Grade 9)

Maintain workflow and prepare all incoming paper claims submissions for scanning to claims processing systemScan all sorted claim mail batches, verify accuracyScan all sorted grievances, appeals, disputes, verify accuracyOrganize and maintain claims/record filesSort incoming mail and faxesDeliver mail throughout building, ensure remote staff has appropriate mail retrievalSend/receive packages and mail via FedEx, UPS, DHL, USPSPrepare all member and provider mail outs, routine and ad hocPrepare presentations as requested, inclusive of collating, bindingFacilitate retrieval of all requested claims/records from in-house and outside storageEscort vendors and repair/maintenance throughout buildingDeliver office supplies to appropriate staffManage internal stakeholder shared email inboxLearn and utilize software and equipment (Flex stream)Allocate job costs to responsible department

LEVEL 2 (Grade 10)

Obtain mastery in all workflows identified in Level 1 and support in the day-to-day operation of mail and print activities.Full use and knowledge of all research tools (Processing Manuals, SharePoint, Meeting Minutes, Department Memos, and Training Material).Be a positive influence on the team cultureActively participate in Team meetings, vocalizing opportunities for process improvement and team knowledge share.Periodically lead Team meetingsEfficiently operate and maintain all required software and equipmentIdentify substandard performance by machinesCommunicate with maintenance vendors and system support engineers as appropriateMaintain an appropriate “pace” to work.Actively seeks out opportunities to help others when workloads become imbalanced.

LEVEL 3 (Grade 11)

Train new personnel on: equipment operation, maintenance, troubleshooting, quality control standards and methods.Identify and document equipment and software problems, opening service calls for technical assistance from equipment vendors and assisting the service technician with troubleshooting problems either over the phone or when the service technician arrives onsiteTroubleshoot any issues with requestor to achieve ultimate efficiency and desired outputResearch & provide documentation of all inquiries to the internal stakeholder inbox. Including status and steps taken for a warm transfer to the next responsible party.Communicate with maintenance vendors and system support engineers as appropriateObtain proficiency in Microsoft OfficeWork independently, demonstrating resilience in overcoming obstacles and barriers

LEVEL 4 (Grade 12)

Order supplies from vendors as appropriateDevelop and maintain relationships with internal customers, colleagues and supply vendors for optimum business partnering resultsPrioritize work to manage multiple priorities during peak timesLeadership role with stakeholders and customersAdvanced skill with operating and maintenance of equipmentTrack and Order specific supplies for daily operation of equipmentActively seeks out special projects for Leadership

experienceCross-train and achieve proficiency (meeting the production and quality standard

requirements) in a different area within Reimbursement Services

LEVEL 5 (Grade 13-14) – Lead/Senior

Subject Matter Expert for assigned areas, first level of questions and troubleshootingMonitor daily work for SLA executionProvides routine feedback to staff regarding operational protocolScheduling & Monitoring of priority workQC and Auditing of daily workPrimary responsibility for EOD Vendor pick up and reconciliation of mailingsResponsible for performing and auditing fulfillment activitiesMonthly Chargeback data by cost center for permit and postage mailBack Up Manager and all Staff as neededProvide objective and operational feedback of staff performance to ManagerPerform Operational work as requiredReceiving Department Invoices into Oracle, creating Purchase Orders in Oracle

All Levels

Adhere to departmental operating procedures, safety and security procedures, and quality guidelinesDemonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manualsThe position requires a full-time

work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business

requirements.This position requires flexibility of schedules to meet customer demands and during times of peak activityPerform all other

duties as assigned.

Required Competencies

Required Job

Skills

Intermediate skill in in use of office equipment, including copiers and telephonesBasic knowledge of personal computers and publishing softwareBasic math

skills sufficient to perform tasks related to packaging/mailing and inventory controlIntermediate mechanical

skills sufficient to maintain and troubleshoot departmental equipmentAble to frequently lift items weighing 50 lbs or more and move objects weighing 150 lbs or more using appropriate tools or equipmentAble to work in a high noise environment. Able to sit and/or stand for long periods of time.Intermediate skill in spreadsheets, as used in mail customization (applies to level 3)Knowledge of industry standards and practicesDisplay appropriate manual dexterity for assigned tasksAbility to use equipment such as floor jacks to move inventory and equipment.

Required Professional Competencies

Maintain confidentiality and privacyOrganize a large and diverse workload under limited time constraints and meet required deadlinesAdhere to safety measures to prevent injury and attain safely goals and metricsPossess verbal and written communication

skillsNavigate, gather, input and maintain data records in multiple system applicationsFollow and accept instruction and direction in a rapidly changing, fast paced environmentEstablish and maintain working relationships in a collaborative team environment

Required Leadership

Experience And Competencies

N/a

Preferred Competencies

Preferred Job

Skills

N/a

Preferred Professional Competencies

Intermediate skill in word processing, spreadsheet, and database softwareIntermediate skill in spreadsheets, as used in mail customizationAdvanced knowledge of industry standards and practices

Preferred Leadership

Experience And Competencies

N/a

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.