Food & Beverage Hourly Manager - City Cruises Baltimore

Salary Range; $20.00/hour

City

Experiences is seeking a Food & Beverage Hourly Manager for our City Cruises operation in Baltimore, MD

About Us

City

Experiences’ passion is to provide amazing

experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You

This person will be adaptable, dynamic, and embody City

Experiences’ RESPECT Service System.

About The Opportunity

The successful Food and Beverage Manager is to oversee all food and beverage operations aboard our cruise ship. Responsible for ensuring exceptional guest

experiences, managing diverse dining venues, leading a dynamic team, and upholding top-notch service and safety standards in a fast-paced, high-volume environment.

Customer Service

Essential

Duties &

Responsibilities

Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System (RSS)Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainmentGather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)Maintain highest standards of safety for customers and staffMaintain highest standards of sanitation in accordance with local regulation and corporate guidelinesDevelop and execute programs that improve the level of service and product quality

Leadership And Teamwork

Lead by example; maintain highest level of professionalism, integrity, and strong work habitsDevelop strong teamwork within the crewAssist in hiring, training, and development of all restaurant shipmatesHelp develop and execute shipmate incentive programsMaintain good working relationships with other departments (marine, sales, and administration)

Administration

Attend all scheduled meetingsOperate all restaurant systems (point of sale, inventory/purchasing system, reservations system)Reconcile onboard cash and credit sales with the point of sale systemReview timekeeping records for each shift to ensure accuracyCreate schedule for assigned department ensuring proper staffing within budgeted guidelinesAdditional job

duties as assigned

Requirements &

Qualifications

High school diploma or equivalent requiredMinimum of five (5) years of total restaurant

experience in full-service, high volume environmentMust have supervisory

experienceAssociates or Bachelor’s degree in related field preferredResponsible alcohol service

requirements—TIPS Certification preferredResponsible for meeting health department sanitation codes &

requirements—ServSafe Certification preferredModerate computer

skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applicationsAbility to establish and maintain effective working relationshipsMust be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus

The Respect Service System Embodies City

Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global

Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain

locations.