Quality Provider Performance Intern

Why This Role Is Important To Us

Commonwealth Care Alliance (CCA) is thrilled once again to host its Summer Internship Program for clinical and non-clinical departments!The Internship Program is open to undergraduate and graduate students from across the country. CCA Internships are a valuable way for students to obtain real-world

experience, gain exposure to a specific field, build their network for the future, and support our members and communities. This program is a great way for CCA to attract and develop exceptional talent as we continue to grow.

CCA’s Quality Department has expanded to include Alternative Payment Models including Quality and Value Based Care (VBC). Over the last three years, the organization has built clinical/quality incentives into the contract agreements of several larger provider organizations. As CCA’s continues to grow its VBC program, we are looking for a conscientious, motivated, and detailed oriented candidate with an interest in healthcare quality, healthcare policy, data analytics, provider engagement, and provider contracting to join our team for the summer.

In collaboration with the Network Quality Strategy Program Manager and the Vice President of Population Health and Network Quality Strategy, the Network Provider Quality Intern will support the structure and continuous growth of CCA’s Quality Provider Performance Incentive Program.

What You'll Be Doing

With The Support And Guidance Of The Network Quality Strategy Program Manager

Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutionsSupport leaders on projects designed to enhance the overall efficiency and effectiveness of the Quality Performance Incentive ProgramDevelop and maintain a solid understanding of CCA business, products, programs, data, organizational structure and Population Health and Network Quality Strategy operationsParticipate in networking sessions with CCA leaders, Quality Department and other internsParticipate in department meetings and projects to support NCQA Health Equity and Health Plan accreditation efforts to ensure team alignment on key organizational goals, etc.Create and update standard operating procedures, provider manuals, and other quality documentation materials for the performance improvement programSupport identification of improvement opportunities through basic and advanced data analytics as capable- calculating rates, creating member lists based on certain criteria, creating charts for optimal viewing of data, etc.Create templates and update provider presentations in PowerPointWork collaboratively with our partners in the Provider Engagement, Contracting, Risk Adjustment, and Population Health Departments on cross functional projects to improve provider performance and member outcomesAttend and shadow provider performance and provider quality meetings as neededPerform administrative organizational tasks and projects

Additional Information

1-2 days a week in the office, the other days will be remote. Main office

location is 2 Avenue de Lafayette, Boston, MA 02111. Occasionally may work from or attend meetings at 30 Winter Pl., Boston, MA 02108, which is a 0.2 mile from 2 Avenue de Lafayette.All internships will be paid standard and competitive rates for undergraduate and graduate levels ($23 and $25 per hour respectively). Internships are expected to be full-time through the duration of the program.

Required

What We're Looking For:

Graduate student or student entering their 3rd of 4th year of a bachelor’s program in in health care administration, public health, or public policy programCurrent undergraduate or graduate student with a 3.0 GPA or higher required Interest in quality improvement and/or population health programming in a health plan environment2 years of prior professional work

experience Strong analytical

skills with the ability to work independently and as a member of a teamProficient with Microsoft Office Suite including basic knowledge of Excel (creating tables, sorting, basic formulas- adding, dividing etc.) and PowerPoint Microsoft Outlook and TeamsEffective verbal, written communication, and interpersonal

skillsResponsible for maintaining confidential information to the highest degreeFoundational presentation

skills

Desired

Enrolled in a four-year college/university or a Master’s/PhD program for the duration of the internship BSN, or bachelor’s degree in healthcare PMP or project management

experience Prior professional work

experience in a healthcare settingAdvanced Excel (advanced formulas- v and x lookups and pivot tables etc.)Policy/procedure writing Provider engagement