Implementation Manager

ConvergePoint (www.convergepoint.com) is looking for a Software Implementation Manager to work on customer software implementations and manage the implementation / support teams. This is a full-time job opportunity.

Responsibilities And

Duties:Guide new customers through the ConvergePoint on-boarding process (training will be provided)Provide in-depth online training to customers on the use of the software (training will be provided)Help customers migrate existing documents onto the ConvergePoint software platform (training will be provided)Assist customers with the use of software, troubleshooting and finding solutions to unforeseen issuesManage and update support ticketsCreate and manage software knowledge base content for customers to use including user guides, how to articles and demo videosMonitor execution of all deliverable across multiple implementationsManage a team of implementation specialists and support managers

Qualifications And

Skills

A Bachelor's Degree is required. A degree in Information Systems, Business Administration, Communication or related field is preferred.Must have

experience managing a team of 4-8 peopleMust have a minimum of 5 years of technical/software support or B2B customer support

experience.Exceptional customer service

skillsExcellent phone, verbal and written communication

skillsWillingness to learn the ConvergePoint software; training will be providedAny

experience with a help desk ticketing system is a big plusMust be authorized to work in the United States -- We cannot sponsor at this timeMust be local to Houston

Benefits:Competitive base

salary based on

experienceHealthcare

Benefits include Medical, Vision & DentalPaid Holidays and Vacation Days401 (k) with excellent corporate matchingFun and casual work environmentNo travel required

About us:ConvergePoint is a fast-growing software company headquartered in Houston, USA. We are the leading provider of compliance software solutions on Office 365 Microsoft SharePoint and offer five proprietary software products that manage the life cycle of Policies and Procedures, Contracts, Conflict of Interest Disclosures, Incident Tracking, and Employee Training. Converge Point currently serves a large number of customers (Fortune 500, Enterprise, and mid-size organizations) in the US, Canada, UK, Australia/New Zealand, and South Africa.

You Can Find More Information

about the company at www.convergepoint.com.