Support Services Associate

Posting Details

Posting

Summary

Position Number 6086-0000-000-980

Classification Title Support Services Associate

Competency Level Journey

Working Title Support Services Associate

Division Business & Finance

Department/unit Auxiliary & Business Services

Section Auxiliary & Business Services (section)

Primary Purpose Of Organizational Unit

Auxiliary and Business Services provides total financial management of essential goods and services to our students, faculty, staff and other clientele. This unit meets the needs through the self-supported operations, servicing individuals and supporting the institution’s mission. The unit is responsible for managing self-supporting units such as ATM Services, Bookstore contract, Mail Center operations, Dining Services contract, One-Card system, Vending, Ticket Sales, Venue Reservations and other Rental Property. Auxiliary and Business Services also oversees the Central Receiving unit which has

duties associated with the facility to include shipping and receiving, campus delivery, campus storage and records retention. The strategic goal of Auxiliary and Business Services encompasses achieving operational excellence, generating revenue and providing outstanding customer service satisfaction. Auxiliary and Business Services resides within the Division of Business and Finance. This unit also supports Purchasing with the delivery and pick-up of surplus property.

Description Of Work

The Support Services Associate will provide assistance with the daily operation of mail services in the ECSU Mail Center. The majority of the

responsibilities are associated with mail services pick-up, sorting, slotting and delivery to designated areas. The position will provide customer service; assist customers with purchasing merchandise; receive, store, issue and ensure care of supplies and delivery of packages. The position will assist supervisor in maintaining adequate accounting and inventory records and will serve as back up to Central Receiving and assist with transferring Surplus property when needed.

Competencies/knowledge

Skills, And Abilities Required In This Position

Customer Service: Ability to anticipate, identify and understand customer’s service needs. Ability to maintain good rapport with customers while assisting them with obtaining products. Ability to check with customers and/or vendors to ensure products meet needs. Ability to establish and maintain good relationships with community, faculty, staff, students, and /or vendors. Ability to contact vendors or clients to provide or obtain information.

Mathematics: Working knowledge of adding, subtracting, multiplying, and dividing. Working knowledge in receiving and disbursing cash and inventory/merchandise. Ability to maintain, verify, and coordinate related records from a variety of sources. Ability to notify supervisor of errors or problems with processes and procedures.

Communication-Oral: Ability to understand and respond to standard questions. Ability to identify non-standard questions and determine the appropriate resource to consult/respond.

Sales and Promotions: Working knowledge of sources of supply, market factors, products, and commodities being purchased. Ability to manage the transaction of purchasing, selling, and issuing products. Ability to promote products or services. May require the ability to develop advertising and promotional plans.

Program Knowledge/Records Administration: Ability to perform a variety of recurring tasks and functions related to assigned processes and procedures. Ability to manage and verify files, records, and inventory. Ability to compile and organize information from different sources to develop reports and data. Ability to serve as resource to others.

Managing Work and Performance: May require the ability to oversee, plan, and assign work and ensure that policies and procedures are communicated. Ability to provide support and assistance as needed.

Minimum Training And

Experience

High school diploma or equivalency.

License Or Certification Required By Statute Or Regulation

Management Preferences

Class

Salary Range 33,540-58,335

Position Recruitment Range 33,540-40,000

Position Category Staff

Position Status Permanent Full Time

Flsa Non Exempt

Work Hours (i.e. 8:00-5:00pm, etc.) 8:00 a.m. - 5:00 p.m.

Work Schedule (i.e. Mon-Fri, Rotating Shifts, Etc.)

Monday-friday

Posting Detail Information

Posting Number SHRA00213P

Job Open Date 04/18/2024

Job Close Date 04/25/2024

Open Until Filled No

Special Instructions To Applicant

Please ensure your full range of knowledge,

skills, abilities,

experience, and

education are listed on your application. Do not write ‘see resume’ on you application when completing the job

duties section.If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge,

skills, abilities, and

experiences to support your answers.

Shra Oshr Statement

This position is Subject to the State Human Resources Act.

Alternate Selection

If there are no applicants in the pool who meet the competency level (knowledge,

skills and abilities) required for the position, management may consider other applicants.

Salary would be determined based on competencies, equity, budget, and market considerations.

Aa/

Eeo Statement

Elizabeth City State University Is An Affirmative Action/

Equal Opportunity Employer. The University does not discriminate in access to its

educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Background Check Statement

Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.

Eligibility For Employment

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. ECSU is an E-Verify participant.

Quicklink for Posting https://jobs.ecsu.edu/postings/6470