Content Specialist

Job Title: Content Specialist II

Location: Remote

Duration: 12 months contract on w2Pay Rate: $40/hr

Duties:As a Content Specialist on the Client CX Scaled Content Creation team, you'll write knowledge base articles for our help center and internal support knowledge base. You'll work closely with SMEs from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production level position where you'll work on multiple project simultaneously developing content for customers, as well as internal support agents.

Position

Responsibilities:• Interview subject matter experts and conduct discovery research to discern content organization• Write, edit, and optimize external knowledge base content on help.dropbox.com• Update internal knowledge base articles, including troubleshooting articles, handling guides, onepagers and how-to articles• Maintain and update a collection of support macros for support agents that demonstrate the Clinet's Support voice and tone• Work directly with the Training Development team to ensure cohesive messaging of information to support agents• Collaborate with cross-functional stakeholders to support product launch activity• Participate in content peer reviews and provide concise, actionable feedback

Position

Requirements:• 1-3 years

experience documenting software products.• Proven working

experience in technical writing and/or software documentation, with portfolio• Ability to work autonomously, with excellent time management and organizational

skills• Ability to deliver high quality content, paying extreme attention to detail• Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support• Excellent writing, editing, and proofreading

skills in English•

Experience developing written content, adhering to style and brand guides

Keywords

Education: Bachelor's degree in Content Development, Editorial Content, or similar.

Skills And

Experience

Required

Skills:PRODUCT LAUNCHSOFTWARE DOCUMENTATIONEXCELLENT WRITINGTIME MANAGEMENTCONTENT DEVELOPMENT

Additional

Skills:PROOFREADINGCONTENT CREATIONHELP CENTERDOCUMENTING