Educator | The Shops At Mission Viejo

Requirements

Description &

Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and

experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job

Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest

experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product

education, and speaking authentically about our community and culture.

Key

Responsibilities Of The Job

Guest (i.e., Customer)

Experience

Interact With Guests To Ensure A Great Guest

experience in a manner that values guests’ time. Assess guests’ needs to provide customized, effective purchase and return solutions and support. Provide technical product

education by articulating the value and benefit of the product. Facilitate a seamless end-to-end guest

experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Working With Others

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging

experience for all team members and guests.Establish supportive and productive relationships with all team members.Collaborate with team members to ensure optimal guest

experience and support store operations.

Operations

Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Use in-store technology to support store operations and provide positive guest

experiences.Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.Understand and adhere to people safety policies and procedures to maintain a safe work environment.Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key

Skills & Core Values You Bring

Inclusion &

Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity/Honesty: Behaves in an honest, fair, and ethical mannerGuest

Experience: Enjoys working and connecting with, understanding, and helping guests Personal Responsibility: Accepts responsibility/accountability for actions; is dependableSelf-Awareness: Is aware of how words or actions may be perceived by or affect others Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives

Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job

Requirements

Eligibility

Must be legally authorized to work in the country in which the store is located Must be 18 years of age or olderMust have proof of the Right to Work and evidence relating to associated local legislative

requirements (EMEA only)Must have the ability to travel to assigned store with own transportation methods

Availability

Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness

Requirements

Willing to work in an environment with bright lights and loud musicWilling to move through a store for most of a shift to help guests and accomplish workWilling to move boxes weighing up to 30 lbs (13.6 kg)Willing to work as part of a team and also complete some work independently

Job Assets (i.e.,

nice to have; not required)

Education: High school diploma, GED, or equivalent

In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the

requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the

location of the position and the nature of your question or request.

Compensation &

Benefits Package

lululemon’s

compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $18.50- $21.29/hour subject to minimum wage in the

location. The base pay offered is based on market

location and may vary depending on job-related knowledge,

skills,

experience, and internal equity. This position has a target bonus of an additional$3 per hour, subject to certain

requirements and the Company’s discretion, bringing the total target

compensation range between $21.50- $24.29/ hour.

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

Extended Health And Dental

benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discountFitness & yoga classesParenthood top-upExtensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs,

benefits, and

perks have certain eligibility

requirements. The Company reserves the right to alter these incentive programs,

benefits, and

perks in whole or in part at any time without advance notice.