Role Overview & Specifications
Our client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician.
Description:• Day to Day
Responsibilities:o Oversees the daily operations for a specified
location including software, hardware, tape backups, phone administration, and the local area network.o Provides level I & II end-user support for software and hardware issues.o Oversees the daily operations of the local area network.o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.o Troubleshoots Desktop Virus and malware issues.o Maintains a daily backup of all network files.o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.o Performs software and hardware inventory.
• Years
Experience Required: 10+ years•
Education
Requirements: HSD• Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,• Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
• Top 5 Must-have
Skills:o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.o Strong focus on customer service and communication
skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audienceo Ability to triage incoming ticket requests and prioritize.o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.o Routine reporting and data integrity.
About Motion Recruitment
Motion Recruitment is an actively verified employer hiring talent across technology, engineering, and operations.
- Headquarters: United States / United Kingdom
- Company Size: 1,000+ employees
- Trust Rating: 95 / 100 (Official Registry Audited)
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