Soho Support Coordinator - Bedrooms

Who We Are…

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

The role…

We Are Looking For An

experienced full time Coordinator to join our Soho Support Team. This position would suit someone with

experience in room reservations, who is adaptable and thrives in a fast-paced working environment.

Main

Duties

To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines.Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.To ensure that Soho House reputation is second to none within the industry in terms of customer

experience by continually exceeding guest expectation and providing service excellence.To undergo any training needed to achieve the above

responsibilitiesTo work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.

Required

Skills/

Qualifications

Previous

experience in a Reservations Agent role or similar - telephone based customer service

experience essential.Previous

experience with Opera essentialExcellent attention to detail and administration

skillsPrevious

experience of working with high profile/VIP guests

Experience of working in a 5 star/luxury hotelProblem solving

skills and previous

experience of managing complaints efficientlyExcellent reading, writing, and oral proficiency in the English languageExcellent time management

skills with the ability to prioritize tasks and meet deadlinesSufficient knowledge of Microsoft Office

Physical

Requirements

Must be able to seize, grasp, turn and hold objects with hands.Must be able to make periodical fast paced movements are required to go from one part of the property to others.Must be able to move, pull, push, carry or lift at least 30 pounds.Must be able to occasionally kneel, bend, crouch and climb is required.Must be able to perform physical activities such as lifting, cleaning, and stooping.Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House Offers Competitive

compensation packages that feature global

benefits and

perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial

skills necessary to enhance your career.

Health Care + 401K: Full time employees are eligible for full

benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off: Full- Time Employees have sick day's + vacation days

Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an

equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and

skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.