Customer Service Representative

A specialty services company in Illinois is actively seeking a new Customer Service Representative for a promising position with their team in the Greater Chicago area. In this role, the Customer Service Representative will be responsible for managing customer queries & complaints as well as processing orders, modifications, and escalating complaints across a number of communication channels.

Responsibilities

The Customer Service Representative will be responsible for:Responding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer complaintsProcessing orders, forms, applications, and requestsKeeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues, as necessaryProviding feedback on the efficiency of the customer service processManaging a team of Jr. Customer Service Representatives, as neededEnsuring customer satisfaction and providing professional customer support

Qualifications:6+ months of Customer Service-related

experienceHigh School Diploma / GEDComputer savvySolid problem solving

skillsExceptional phone etiquetteGreat interpersonal

skillsExcellent communication

skills (written and verbal)Strong attention to detailHighly organizedDesired

Skills:Bachelor's Degree Required