System Support Specialist

Perfect opportunity for Entry-Level IT Professionals looking to get their foot-in-the-door!

MUST BE OPEN TO THE FOLLOWING SHIFT: Wednesday -Sunday night shift (9pm ET-7:30am ET)

Description

Client is a leading B2B technology and service provider for the pari-mutuel gaming industry. This is an entry level role integral to the Central Operations Team within the client. This role is responsible for system monitoring, troubleshooting system issues and providing a positive customer

experience by solving issues reported through email and phone calls.

Essential Functions

Responsible For Creating A Positive Customer

experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment.

Acts as a back-up operator to ensure the integrity of the clients system.

Monitor error logs, system alerts, and communication networks. Report errors per guidelines including escalation based on established protocols.

Responsible for data entry into scheduling system and validating the accuracy of the entries.

Efficiently and accurately completes all tasks on the daily checklist.

Acts as a project team member for assigned projects.

Performs User Acceptance Testing for new software versions.

Efficiently and accurately completes system configuration requests as assigned.

Monitor processing errors and perform preliminary troubleshooting. Escalate processing errors to the appropriate parties, when necessary.

Performs Other

duties as assigned.

Skills

Problem Solving, detail oriented, help desk, call center

experience, office suite, microsoft, excel database, outlook, configuration control, port servers

Required

Qualifications

Must be at least 18 years of age with a High School diploma or GED.

Ability to obtain licenses as required by state law and pass a backgr0und check.

Proficient with Microsoft Office, especially Outlook, Excel and Word.

Passionate Problem Solver With Excellent Trouble Shooting

skills and can-do attitude who can maintain a calm demeanor in stressful situations.

Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.

Excellent Verbal And Written Communication

skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.

Ability to work a flexible schedule including evenings, weekends and holidays as needed.

Must be punctual and have reliable transportation.

Preferred

Qualifications

Associate’s or Bachelor’s degree

Some

experience with configurations of consoles, routers, port servers, switches and printers.

Some Travel May Be Required

Experience Level

Entry Level

About Teksystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The Company Is An

equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.