Energy Assistance - Eligibility Caseworker II (Hybrid)

What You'll Be Doing

Are you energetic and interested in working with the Energy Assistance Team as an Eligibility Caseworker II (Hybrid)? We need your help to support Wake County families in keeping warm this winter and cool this summer. Work for Wake and assist low-income families who are experiencing a heating- or cooling-related emergency, which could be a life-threatening or health-related emergency.

We Offer An Excellent

compensation and

benefits package to our employees, which includes 5% toward a 401k, medical and dental coverage, paid-time off, and a sign-on bonus for this position! Need we say more? Come see why others want to live, work and play in Wake County! Join Team Wake today!

As An Eligibility Caseworker II, Your Work Will Include

Interviewing individuals to obtain the necessary information to determine their eligibility, providing clients appropriate information about economic

benefits, referrals to community resources and other services Requesting the verification needed to determine eligibility according to program policy, evaluating information and making eligibility determinations Entering required data into computer systems to authorize their

benefits Providing back up, working reports, providing accurate and timely documentation and utilizing document management system for caseload management

This position may have to work occasionally out of an alternative Wake County or community-based

location after-hours or on weekends, during high-peak season. Currently work is hybrid; however, the incumbent will be required to work in the office until training and productivity standards are met up to six months.

Overtime could be required during high peak periods, to take care of families in need. Wake County Human Services employs eligibility caseworkers/case managers who ensure critical resources are provided for Wake County residents. Case managers determine eligibility based on factors such as income, family size, medical information, medical evaluations/health conditions, resources, deductible expenses and needs. Applications are processed in NCFAST (the electronic case management system) and OnBase (the document management system) to issue

benefits and perform case management functions. Case managers spend the majority of time within NCFAST and OnBase to determine clients’ eligibility.

About

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

Required

The Basics (Required

Education And

Experience)

High School Degree Or Ged Three Years Of Job-related

experience Valid driver's license and a safe driving record may be required. Equivalent

education and

experience are accepted

Beyond the Basics (Preferred

Education And

Experience)

Experience assessing the financial capabilities and need for financial assistance (e.g., Financial Counseling)Direct clerical or customer services

experience providing support to a Medicaid, Food and Nutrition Services, Work First or Child Care Subsidy Program within a State or County Department of Social Services

Experience Working With The Homeless Population Spanish Language

skills

How Will We Know You're 'The One'?

AdaptabilityAccountability and integrityAbility to apply complex policy to determine client budgets and proficient in calculating client budgetsStrong attention to detailStress tolerance Customer Service oriented and values Client

diversityExcellent Communication (verbally and written)Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)

Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)

Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency

Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims

About This Position

Location: Human Services Center Swinburne Raleigh 27610

Employment Type: Regular

Work Schedule: 8:30 am - 5:15 pm

Hiring Range: 19.40 - 26.19

Market Range: 19.40 - 32.97

Posting Closing Date: 7:00 pm on 4/24/2024

What Makes Wake Great

Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central

location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees,

experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible

work schedules and a competitive

salary and

benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (

EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle,

education, and sexual offender registry or others based on job

requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an

Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard

duties, work hours and/or work

location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.