PEGA Application Support Engineer (PCSA / PCSSA) - US CITIZENS / GREEN CARD HOLDERS

Us Citizens / Green Card Holders Onlyno Third Parties Pls

THIS IS A DIRECT CLIENT REQUIREMENT !Those authorized to work without sponsorship are encouraged to apply please.Reach Saakshi Sahni - 703-955-1070Email: saakshi(at)zilliontechnologies(dot)com // 7039551070

PEGA Application Support Engineer $$ BEST RATES AVAIALBLE $$Duration: Long Term Ongoing Project with NO end DateDirect BANKING ClientHybrid Role - 1 Day a week onsite in Vienna, VA // 4 Days fully remoteUS CITIZENS / Green Card Holders / EAD Green card holders ONLY

Contractor - Pega Support Engineer – Enterprise System Support – 01

Basic

Responsibilities:To serve as the technical subject matter expert for an assigned area providing moderately complex (Level 2) operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed.

Responsibilities:Support a team of Level 2 engineers for Pega applicationsRespond to end users for Incidents and Problems for multiple Pega applicationsCoordinate Level 3 Support when requiredEnsure compliance with corporate Incident, Problem and Change Management Practices, standards and procedurescomprehensive day-to-day operational supportand coordinate recovery operations in the event of operational failuredevelop, and maintain complete and accurate documentation for supported environmentsavailability and performance monitoring activities and execution of scheduled maintenance activitiestechnical support and troubleshootinganalysis of applications and enhancements for process improvement or re-engineeringdocument and evaluate unit testing for software defectscompliance with ISD standards, practices and processesroot cause analysis to identify and resolve recurring technical problemsintegration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibilityon teams and task groups for projects/initiatives within the business unit and/or across the organizationand maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)clear, concise and effective communication of materialFlexible to on-call rotation needs, open to work in shifts including weekend coverage as per needsPerform other

duties as assigned

Qualifications:Bachelor’s degree in Information Technology, or related field, or the equivalent combination of

education, training, and

experienceWorking knowledge of banking/financial industry standards and practices5+ years of

experience in application support and incident and problem management5+ years supporting Pega applications

Experience in ITIL Service Operations including Incident, Problem, & Alert Management

Experience leading/training junior team members on Pega application and incidentsStrong knowledge of the PRPC Architecture and PRPC design and implementationStrong knowledge of Pega Application packaging, security, rulesets, portals, reports, and other Pega OOTB tools

Desired:Pega Certified System/Senior System ArchitectStrong

experience on all Pega products including Robot Manager, Deployment Manager, AppFactory and CDHExtensive debugging

skills in PRPC using tracer, clipboard and rules inspector

Experience With Pdc And Server Monitoring And Agents Monitoring

Experience Analyzing Log Files And Reports From Application

Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070

Thanks,Saakshi SahniZillion Technologies Inc.Director - Talent Acquisition

Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070